cancellation policy.
ROVE DESIGN LIMITED
Cancellation & Cooling-Off Notice
Company number: 17393427
This notice applies to consumers purchasing rove. services online or at a distance.
It should be read alongside our Terms & Conditions.
YOUR 14 DAY CANCELLATION RIGHT
If you are a consumer purchasing a service online or at a distance, you may have a legal right to cancel your contract within 14 days of the date the contract is entered into.
You do not need to give a reason for cancelling.
To cancel, please email us at:
You may use the wording below, although this is not required:
“I hereby give notice that I wish to cancel my contract for the provision of interior design services.”
An initial 30-minute consultation call arranged to discuss a potential bespoke project does not itself constitute acceptance of a design service or commencement of a bespoke project, unless otherwise expressly agreed in writing.
ASKING US TO START WORK DURING THE 14 DAY PERIOD
If you would like rove. to begin providing your service before the end of the 14-day cancellation period, you must expressly request this.
By asking us to begin work before the cancellation period has ended, you acknowledge that:
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you may still have a right to cancel while the service remains incomplete;
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if you cancel after work has started, you may be required to pay a proportionate amount for the service supplied up to the time you notify us of cancellation; and
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where the service is fully performed following your express request to begin early and you have acknowledged the relevant legal consequences, your statutory right to cancel may end.
HOW TO MAKE YOUR REQUEST
Where applicable, our booking or checkout process will ask you to actively confirm:
☐ I expressly request that rove. begins providing my service before the end of the 14-day cancellation period. I understand that if I cancel after the service has started, I may be required to pay for the proportion of the service provided up to cancellation and that, once the service has been fully performed following my request, I may lose my statutory right to cancel.
This acknowledgement may be made in your follow-up email after your initial design call, and is separate from acceptance of our Terms & Conditions.
AFTER THE CANCELLATION PERIOD
Once the statutory cancellation period has expired, any cancellation or change will be dealt with in accordance with our Terms & Conditions, the agreed scope of work and your statutory rights.
Nothing in this notice limits any consumer rights that cannot legally be excluded.