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privacy policy.

ROVE DESIGN LIMITED

Privacy Notice

Last updated: 29th September 2026

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ROVE DESIGN LIMITED (“rove.”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

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This Privacy Notice explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services or become a client.

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1. WHO WE ARE

The organisation responsible for your personal information is:

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ROVE DESIGN LIMITED
Company number: 17393427
Registered office: 79 Welford Road, Solihull, B90 3HU
Email: Hello@rove-design.com

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For most of the personal information we process, rove. acts as the data controller.

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This means we are responsible for deciding how and why your personal information is used.​

 

2. WHAT INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect:

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Contact information

  • name;

  • email address;

  • telephone number;

  • postal address; and

  • other contact details you provide.

 

Project information

If you enquire about or purchase our services, we may collect:

  • property address;

  • room information;

  • photographs and videos;

  • room measurements and dimensions;

  • floorplans;

  • design preferences;

  • lifestyle requirements;

  • household requirements relevant to the design;

  • budget information;

  • product preferences;

  • project correspondence; and

  • feedback about our services.

 

Payment and financial information

We currently collect payment by bank transfer following the issue of an invoice.

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We may therefore receive and retain information relating to payments, such as:

  • invoice details;

  • amount paid;

  • date of payment;

  • payment reference;

  • payer name; and

  • information appearing on relevant business bank records.

 

We do not ask for or store your online banking login details or passwords.

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Invoices and related financial records may initially be created and stored using Canva and, if we introduce accounting software in the future, may be processed through services such as QuickBooks or Xero.

 

Website and technical information

When you visit our website, certain technical information may be collected automatically, depending on the cookies and other technologies in use.

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Our website is hosted using Wix.

 

This information may include:

  • IP address;

  • browser and device information;

  • pages visited;

  • approximate location;

  • referring website;

  • website interaction information; and

  • information about how you use our website.

 

Some of this information may only be collected where you have consented to non-essential cookies or similar technologies.

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3. HOW WE COLLECT INFORMATION

We may collect personal information:

  • directly from you when you contact us;

  • when you submit an enquiry through our website;

  • when you complete a questionnaire or project brief;

  • when you purchase a service;

  • when you communicate with us by email, telephone or other communication platforms;

  • when you provide photographs, measurements or other project information;

  • automatically when you use our website; and

  • from third parties where this is necessary to provide your requested services or where otherwise permitted by law.

 

Where personal information is obtained from someone other than you, we will provide the relevant privacy information where required by law.

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4. HOW WE USE YOUR INFORMATION

We use personal information to:

  • respond to enquiries;

  • provide quotations and proposals;

  • communicate with you;

  • provide and manage our interior design services;

  • understand your project requirements;

  • prepare design work and project materials;

  • arrange and record payments;

  • manage our business and financial records;

  • administer and maintain our website;

  • understand and improve how our website and services are used;

  • deal with complaints or enquiries;

  • comply with legal and regulatory obligations;

  • establish, exercise or defend legal claims where necessary;

  • prevent fraud or misuse; and

  • send marketing communications where we are legally permitted to do so and, where required, you have provided consent.

 

 

5. OUR LAWFUL BASES FOR PROCESSING YOUR INFORMATION

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Data protection law requires us to have a lawful basis for processing personal information.

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Depending on the circumstances, we may rely on:

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Contract

We may use your information where it is necessary to enter into or perform our contract with you.

For example, we need your contact details and project information to provide an interior design service.

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Legal obligation

We may process information where necessary to comply with a legal obligation, such as accounting, tax or other legal requirements.

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Legitimate interests

We may use information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

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Examples may include:

  • administering our business;

  • maintaining business records;

  • managing enquiries;

  • improving our services and website;

  • maintaining website security;

  • dealing with complaints or disputes; and

  • protecting and enforcing our legal rights.

 

Where we rely on legitimate interests, we will consider the impact of the processing on your rights and interests.

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Consent

Where required, we may ask for your consent before using your information for a particular purpose, such as certain forms of marketing or non-essential cookies.

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Where we rely on consent, you can withdraw it at any time.​

 

6. MARKETING

We may occasionally send marketing communications about rove., our services, interiors, new offerings or other information that we think may be relevant to you.

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Where consent is required, we will ask you to actively opt in.

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You can unsubscribe from marketing communications at any time by using the unsubscribe link provided or by contacting us.

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We will not make receiving marketing communications a condition of purchasing our services.

Our marketing activities will be carried out in accordance with applicable data protection and electronic marketing laws.​

 

7. WHO WE SHARE INFORMATION WITH

We may share personal information where necessary with trusted third parties who help us operate our business or provide our services.

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Depending on the services you use, this may include:

  • Wix, which provides our website hosting and related website services;

  • Zoho Mail, which provides our business email service;

  • Canva, which we may use to create and store invoices and other business documents;

  • online questionnaire or form providers, where applicable;

  • accounting and bookkeeping providers;

  • cloud storage and file-management providers;

  • design and project-management software providers;

  • analytics and website technology providers;

  • suppliers and retailers where necessary to provide an agreed procurement or project-management service;

  • professional advisers, such as accountants, insurers or lawyers; and

  • authorities or other organisations where we are legally required to do so.

 

If we introduce accounting software such as QuickBooks or Xero, personal information may also be processed through that service. We will update this Privacy Notice where appropriate to reflect material changes to the services we use.

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We do not sell your personal information.

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Where we use third-party service providers to process personal information on our behalf, we will take reasonable steps to ensure that appropriate contractual and security arrangements are in place.​

 

8. INTERNATIONAL TRANSFERS

Some of the third-party services we use may process or store personal information outside the UK.

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Where this happens, we will take appropriate steps to ensure that your personal information receives an appropriate level of protection in accordance with applicable data protection law.

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Where required, we will use an appropriate legal safeguard for the transfer of personal information outside the UK.​

 

9. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

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The length of time will depend on the type of information and why we need it.

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For example, we may retain:

  • enquiry information for a reasonable period after an enquiry has ended;

  • project information for as long as necessary to administer the project and for appropriate business, legal and insurance purposes;

  • financial and transaction records for the period required by applicable tax and accounting obligations; and

  • marketing preferences until you withdraw consent or otherwise ask us to stop using your information for marketing.

 

Where appropriate, we may retain certain information for longer where this is necessary to establish, exercise or defend legal claims.

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When information is no longer required, we will securely delete it or anonymise it where appropriate.​

 

10. KEEPING YOUR INFORMATION SECURE

We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

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However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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If we become aware of a personal data breach, we will assess it and take any action required by applicable data protection law.​

 

11. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have rights including:

  • the right to be informed about how your information is used;

  • the right to access your personal information;

  • the right to have inaccurate information corrected;

  • the right to request deletion of your information;

  • the right to request restriction of processing;

  • the right to object to certain processing;

  • the right to withdraw consent where we rely on consent; and

  • the right to data portability in certain circumstances.

 

These rights are subject to certain legal exceptions.

 

To exercise a right, please contact us using the details below.​

 

12. HOW TO CONTACT US

If you have a question about this Privacy Notice or how we use your personal information, please contact:

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ROVE DESIGN LIMITED
Email: Hello@rove-design.com
Registered office: 79 Welford Road, Solihull, B90 3HU

 

13. COMPLAINTS

We hope that we can resolve any concerns directly with you.

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If you are unhappy with how we have used your personal information, you have the right to complain to the Information Commissioner’s Office (ICO).

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The ICO’s website is:

Information Commissioner’s Office https://ico.org.uk/ 

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You can find information about making a data protection complaint on the ICO website.​

 

14. COOKIES

Our website uses cookies and similar technologies.

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Our website is hosted by Wix, which uses certain cookies and similar technologies that are necessary for the website to function.

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We may also use non-essential cookies or similar technologies for purposes such as analytics, functionality or marketing, depending on the features and integrations we use.

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Where required by law, we will ask for your consent before placing non-essential cookies or similar technologies on your device.

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We use a cookie consent banner on our website to allow visitors to manage their cookie preferences.

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Our cookie consent banner is provided through Usercentrics for Wix. Wix states that, when its cookie banner is active, non-essential cookies and scripts are blocked until the visitor provides the relevant consent.

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Our current website scan identifies the following essential components:

  • Wix CMS – used to provide and operate core website functionality.

  • Usercentrics for Wix – used to operate the cookie consent mechanism and manage visitors' cookie preferences.

 

At present, our website scan does not identify any additional Analytics, Marketing or Functional components requiring consent.

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You can change or withdraw your cookie preferences using the cookie settings available on our website.

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The cookies and similar technologies used on our website may change over time as we add, remove or update website features and integrations. We will review our cookie settings periodically and update our privacy information where necessary.​

 

15. WEBSITE AND THIRD-PARTY SERVICES

Our website is provided through Wix and may contain links to third-party websites, retailers, suppliers or other services. We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy information of any third party before providing personal information to them.

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Where we recommend products or suppliers as part of a design service, any information you provide directly to that third party will be subject to that third party's own privacy practices.

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16. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect changes to our business, technology, legal requirements or the way we process personal information.

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The latest version will always be made available on our website.

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Where a change materially affects how we use your personal information, we will take reasonable steps to bring the change to your attention where required.

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ROVE DESIGN LIMITED
Company number: 17393427

Registered office: 79 Welford Road, Solihull, B90 3HU

Email: Hello@rove-design.com

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